Respect the Chat moderators; they are there to make your visit an enjoyable one.
Chat moderators will not take sides when players argue. We will offer help if needed, but all Chat moderators get asked to remain neutral.
When the chat room is busy, please have patience with the Chat moderators – they cannot answer all questions at once
If someone is having a lucky day and you’re not doing so well, don’t give them a hard time. We all have lucky days as well as not so fortunate.
When in the chat room, please refrain from using foul language or racial remarks, and please don’t chat up’ or make sexual remarks to other players.
When a newbie comes in to chat, try and make them feel welcome, don’t give them a hard time asking questions. We’ve all been a newbie once!
Please do not ask other players for loyalty points. These can only get awarded for chat room games and when you purchase your cards.
The Chat moderators will remove anyone from chat who does not respect other roomies. Keep your personal information to yourself. Players who post their email addresses, telephone numbers, bank information or address with players in the room will get banned from chat without discussion. It is for your security. Don’t feed the trolls. It starts with a rude comment, and then suddenly, it spirals into an argument. Ignore them, and they go away.
If you are not in agreement with someone, agree to disagree and move on; otherwise, it just ends nasty and destroys the friendly atmosphere.
Think before you leap. Sometimes we say things we don’t mean, or it comes out wrong. Just think about how your comments will be received. Will it sound rude? Will the other roomies be offended? It always pays to be friendly.
Please refrain from using profanity or expressions of obscenity, sexism, racism, and other prejudice types. You will get banned without any discussion or warning.
You wouldn’t like to go to a party where someone is screaming at the top of their voice, would you? On the Internet, using all capital letters is equivalent to screaming at the top of your lungs to the person standing next to you. Some people take offence, and moderators may warn you to revert to small caps.
Don’t “spam” the rooms with multiple postings or commercial solicitations or for other sites. It will result in an immediate ban. You are responsible for your discussions, the information you provide to other players and will not hold the management accountable for problems arising from your correspondences and dealings in the rooms. Chat moderators are authorised to ask players with offensive, rude or unsuitable usernames that are suggestive or simply unacceptable to change their names. You will be directed to the live Help Room for assistance. It would help if you gave the support agent the moderators name and your new username. Please do not air out your complaints or throw out accusations about the management in the chat rooms. The moderator will warn you, and if you continue spamming the room with similar comments, you will be banned.