What Are Wagering Requirements & What are My Benefits?
Each bonus received will come with a pre-defined wagering requirement. It means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.
With our new system in place, you will now receive bigger, better and more exciting bonuses while keeping your bingo environment friendly and fun!
We’ve also made it super easy for you to keep track of all of your bonuses. For each Bonus received, you will be able to see its wagering requirements and track your progress towards fulfilling it.
You’re not missing out or losing out on anything because these wins came from a FREE Bonus!
What Happens If I Have Purchased Cards & I Get Disconnected From the Game?
As soon as your cards are purchased, you are in the game regardless of your connection status.
The game outcome gets generated on our servers, and if one of the cards you have purchased is a winner, you will win. If you get disconnected for any reason and have purchased cards, check your transactions in the member’s area to see if you won.
Why Can I Not Connect to the Chat?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send your computer messages.
Can I Keep My Card Numbers from Game To Game?
Unfortunately not. In keeping things fair, all cards get randomly generated at the time you request them.
If you do not like the numbers of your issued cards, you can click the GET NEW CARDS button to get given a new batch.
How do I Cash Out & Get Paid?
Payouts get requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find our withdrawal policy here.
How Will My Transactions Appear on My Debit or Credit Card?
Your deposits and withdrawals will get listed on your bank statement under the title UK Regulated Lim/ WorldPay AP Limited (UK players) or Vglobal DSL (non-UK players). For further details, please find our withdrawal policy here.
Are My Card Details Secure?
We use the SSL Protocol with 128-bit encryption to provide security and privacy between your computer and our servers.
It means all data is encrypted before sensitive information gets sent between you and our servers before transmission.
It makes it impossible for people to crack this code and gain access to your confidential details.
How Do I Know If the Bingo Games are Fair?
To ensure our games’ integrity, a Random Number Generator (RNG) is always used to ensure random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event, a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by UK Bingo.
I Received A Free Spins Voucher. How Do I Claim It?
Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon, please contact us
How Do I Get Support?
Feel free to contact us with any questions or support issues.
We will endeavour to answer all queries within 72 hours.
We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.